Claims & Fraud Investigations
Our investigations team consists of experienced, highly trained investigators who understand the complexities of uncovering factual circumstances in sensitive investigations. We have considerable experience providing investigative and business intelligence services to insurers and third-party administrators.
Expertise
Services
- Casualty
- Accident & Health
- Travel
- Life
- Property
- Motor
- Telephone & video interviews
- Face-to-face Interviews
- Interpreter Interviews
- Field & Desktop Investigations
- Witness location
- Locus Analysis Photograph & Video
New cases can be submitted through SERQA’s secure client portal or by any other means preferred. One of our experienced case managers will be assigned and establish an effective single point of communication with the client. The case manager will ensure that our intelligence profiling and field activities are deployed in a way to meet the case needs and client expectations.
- Unrivalled sector expertise
- Nationwide coverage
- Intelligence led tasking
- Impactful, meaningful evidence
- Dedicated Case Manager
- Secure Portal: instructing & reporting
- Compliant with, BS7858, BS102000 & the ABI Investigator Code of Practice & Ethics
- ISO 27001, ISO 9001, ISO 14001 certification
Expertise
- Casualty
- Accident & Health
- Travel
- Life
- Property
- Motor
Services
- Telephone & video interviews
- Face-to-face Interviews
- Interpreter Interviews
- Field & Desktop Investigations
- Witness location
- Locus Analysis Photograph & Video
New cases can be submitted through SERQA’s secure client portal or by any other means preferred. One of our experienced case managers will be assigned and establish an effective single point of communication with the client. The case manager will ensure that our intelligence profiling and field activities are deployed in a way to meet the case needs and client expectations.
- Unrivalled sector expertise
- Nationwide coverage
- Intelligence led tasking
- Impactful, meaningful evidence
- Dedicated Case Manager
- Secure Portal: instructing & reporting
- Compliant with, BS7858, BS102000 & the ABI Investigator Code of Practice & Ethics
- ISO 27001, ISO 9001, ISO 14001 certification
“Our investigators have access to extensive public and subscription databases and are experienced in developing case facts.”
"Our investigators have access to extensive public and subscription databases and are experienced in developing case facts."
Through face-to-face interviews, background history analysis, scene inspections, and social networking research. We provide reports and intelligence for clients on everything from injury facts, incident circumstances and personal profiles.
All instructions are immediately assigned to an appropriate claim investigator who initiates the investigation and, when directed, contacts the involved parties to schedule either a face-to-face or remote video interview, whichever is desired. The investigator will also make appropriate action plans, based upon the investigative priorities, to complete all facets of the field investigation that may be required. We will schedule and complete assignments (including interviews) in a timely manner based on the availability of the insured, claimant, and potential witnesses. At every stage of an investigation, we are alert to potential red flags associated with the claim.
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Data Security
The responsibility for holding sensitive personal data is a position we take very seriously, and our attention to system security allows us to state with confidence that our client’s interests are always protected. Established governance practices enable us to continually operate in a fully compliant environment, and a history of ISO 27001, ISO 9001, ISO 14001 certifications and appropriate investment demonstrates the importance we place on this area of responsibility. Any current or future client can be assured that compliant, secure work practices are a key performance driver for our business.