About SERQA
SERQA Ltd. is headquartered in Newbury, Berkshire, from where its UK nationwide field force is managed. Our trading history reaches back over 30 years, and we cherish an established reputation for providing cost-efficient, dynamic surveillance and counter fraud services underpinned by superior customer service and data security protocols.
Our executive leadership is highly respected within the sector by clients and adversaries alike. They are unashamed bastions of upholding a results-driven culture, ensuring clients receive impactful and actionable evidence to enable them to manage claim exposure effectively.
SERQA delivers the highest quality intelligence-led surveillance and counter-fraud solutions. Our partners and clients include major insurers, panel solicitors, professional indemnity unions, trade bodies, and commercial organisations. SERQA has been the lead investigative element in a number of high-profile class action cases, including the successful defence of 16,000 personal injury claims with a schedule of damages estimated at £100 million. Whether a low-value travel claim investigation or complex surveillance operation, SERQA can make a difference through its ability to uncover evidence that drives claim impact.
Services include claims and fraud investigations, surveillance, desktop intelligence profiling, and tracing.
We understand that our people are critical to our future success, and so we take their needs, ambitions, and security very seriously. Their expertise and commitment, together with our systems and technological infrastructure, ensure we can deliver market-leading services with unparalleled consistency.
- Unrivalled sector expertise
- Intelligence-led tasking
- Impactful, meaningful evidence
- Data secure instructing & reporting
- Highest ethical standards
- Fully legally compliant framework
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Data Security
The responsibility for holding sensitive personal data is a position we take very seriously, and our attention to system security allows us to state with confidence that our client’s interests are always protected. Established governance practices enable us to continually operate in a fully compliant environment, and a history of ISO 27001, ISO 9001, ISO 14001 certifications and appropriate investment demonstrates the importance we place on this area of responsibility. Any current or future client can be assured that compliant, secure work practices are a key performance driver for our business.